How We Use Artificial Intelligence (AI) in Your Care

At our clinic, we use secure, GDPR-compliant Artificial Intelligence (AI) tools to help your clinician give you their full attention – without compromising the quality or accuracy of your medical record.

AI helps transcribe your consultation as it happens, allowing your clinician to focus entirely on you – rather than on typing or paperwork. This ensures that your medical record is comprehensive, accurate, and tailored to your care.

Importantly, no audio recordings are ever stored – transcription occurs live and securely in real time.

Why We Use AI

During your consultation, your clinician uses an AI-powered tool to transcribe the conversation in real time. This means they can focus completely on you – no typing, no distractions. The AI helps ensure that your care is documented accurately and thoroughly, resulting in a medical note that reflects your session clearly and professionally.

AI also helps our team with secure data analysis, allowing us to identify trends and deliver more personalised care – without ever replacing your clinician’s judgment.

Your Privacy Comes First

We take your privacy seriously. Here’s how we protect your information:

  1. No recordings are stored. The AI listens and transcribes in real time only – nothing is saved as audio.
  2. Your data is de-identified before it’s processed by AI, meaning your personal details are temporarily removed and safely added back in only at the end.
  3. Your information is encrypted and stored on secure UK-based servers.
  4. Only your clinician can access your data.
  5. We never use your data to train AI models or for marketing.


Want the full details? Read our Privacy Policy.

Your Consent Matters

We believe in transparency and giving you control over your care.

  • Your clinician will let you know if AI is being used during your appointment.
  • You can say no at any time. If you prefer not to have AI involved, we’ll use traditional note-taking methods instead.
  • Withdrawing your consent will not affect your treatment in any way.

Got Questions?

We’re happy to explain anything further. Just ask your clinician, or contact us.